Last updated: 5 October 2026

We want you to be happy with what you ordered. If a piece does not suit you, here is how it works.

You have 14 days

You have 14 days from the day you receive your parcel to tell us you want to return an item. Write to contact@sola-ren.com with your order number and the item concerned, and we will send you the return address and instructions.

Once you have told us, you have a further 14 days to send the item back.

Condition of the item

Items must come back unworn, unwashed, with their labels still attached and in their original packaging. For hygiene reasons, bodysuits and swim pieces must still carry their protective strip.

An item returned worn, washed, damaged or incomplete cannot be refunded.

Who pays the return shipping

You pay the return shipping when you simply change your mind, or when the size or colour does not suit you.

We pay the return shipping when the fault is ours: the item arrived damaged, defective, or is not the one you ordered. In that case tell us within 14 days of delivery, send us a photo, and we cover the return and send a replacement or a full refund, as you prefer.

We recommend you use a tracked service. Until the parcel reaches us, it remains your responsibility.

Your refund

Once we receive and check the item, we refund you within 14 days, to the payment method you used. The original shipping cost is refunded too when you return your whole order, except where you chose a more expensive shipping option than our standard one.

Exchanges

We do not run exchanges as a separate process. Return the item for a refund and place a new order for the size or colour you want, so you do not risk it selling out while the return is in transit.

A parcel that has not arrived

Delivery takes 7 to 15 days once your order is dispatched. If your tracking has not moved for more than 10 days, write to us and we will open an enquiry with the carrier.

Questions

Write to contact@sola-ren.com. We answer within one working day.